Our specialty is providing ServiceNow Security Operations end-to-end implementation services, which help businesses expedite threat detection, response, and resolution.

Security Incident Response (SIR)

Minimize response time and reduce impact from security breaches.

Automate security incident creation from SIEM alerts (e.g., QRadar, Splunk, ArcSight)

Enrich incidents with threat intelligence and CMDB context

Use dynamic playbooks and response workflows

Integrate with email, chat, and orchestration tools for automated response

Vulnerability Response (VR)

Prioritize and remediate vulnerabilities based on real risk.

Ingest vulnerabilities from scanners (e.g., Qualys, Rapid7, Tenable)

Correlate findings with CMDB for accurate business impact analysis

Automate patching tasks via integrations with ITSM and orchestration tools

Track remediation progress across systems

Integration Services

Extend SecOps through seamless integration with your existing tools.

• SIEMs: QRadar, Splunk, ArcSight

• Vulnerability Scanners: Qualys, Tenable, Rapid7

• Threat Intel Platforms: MISP, Anomali, Recorded Future

• Orchestration tools: Palo Alto Cortex XSOAR, Microsoft Defender, CrowdStrike, and more

• Email, Slack, MS Teams for SOC communication

• Data Loss Prevention (DLP) Tools: Symantec DLP, Proofpoint, Microsoft DLP

Threat Intelligence

Leverage actionable insights to protect your environment proactively.

Integrate threat feeds (e.g., Anomali, MISP, Recorded Future)

Correlate IOCs with incidents and vulnerabilities

Centralized threat intelligence repository

Enable automated enrichment and indicator matching

Integration Services

Extend SecOps through seamless

 integration with your existing tools.

SIEMs: QRadar, Splunk, ArcSight

Vulnerability Scanners: Qualys, Tenable, Rapid7

Threat Intel Platforms: MISP, Anomali, Recorded Future

Orchestration tools: Palo Alto Cortex XSOAR, Microsoft Defender, CrowdStrike, and more

Email, Slack, MS Teams for SOC communication

1. Define Clear Objectives and Scope

 Establish clear goals for what the organization wants to achieve with SecOps (e.g., reduce response time, automate triage, integrate vulnerability data). Scope the implementation module-by-module (e.g., start with SIR before VR).

2. Align with Security & IT Stakeholders

Involve key stakeholders from:

• Security Operations Center (SOC)

• IT Operations

• Risk & Compliance

• Vulnerability Management

• Ensure SecOps processes align with business impact and ITSM practices (especially Change and Incident Management).

3. Ensure a Mature CMDB:

A well-maintained CMDB is critical for:

• Contextualizing incidents and vulnerabilities

• Accurate risk scoring and prioritization

• Automating assignments based on CI ownership

• Use Discovery and Service Mapping for completeness and accuracy.

4. Integrate with Key Security Tools Use out-of-the-box integrations or MID Server connectors for:

As a part of automation be ready to unterate your security tools with Servicenow. Its a key elements for rapid response to security incidents. Integrations like:

• SIEMs (Splunk, QRadar)

• Vulnerability scanners (Qualys, Tenable)

• Threat intel platforms (MISP, Anomali)

• Endpoint Detection & Response (EDR) tools

• Ensure log enrichment and IOC correlation is configured properly.

5. Automate with Playbooks and Workflows Use Flow Designer and Security Orchestration to:

• Auto-assign incidents

• Enrich alerts with threat intelligence

• Trigger containment or isolation actions (e.g., block IP, disable account)

• Start simple and grow automation maturity incrementally.

6. Use Risk-Based Prioritization:

• Leverage CMDB + Business Services + Threat Intel + Vulnerability Severity to:

• Focus on what matters most to the business

• Reduce alert fatigue

• Streamline patch management

• Enable business-critical tagging in CMDB.

7. Develop and Test Use Cases

Design use cases such as:

• Malware containment

• Privilege abuse

• Unauthorized access

• High-severity vulnerabilities

• Test each scenario end-to-end to validate integrations, SLAs, notifications, and escalations.

8. Measure and Continuously Improve

• Track KPIs such as:

• Mean Time to Detect (MTTD)

• Mean Time to Respond (MTTR)

• Number of automated vs. manual responses

• Vulnerability SLA compliance

• Use dashboards to monitor and improve over time