How ServiceNow can help your business

What is ServiceNow?
ServiceNow is a software company that provides a cloud-based (SaaS), AI-driven platform for automating multiple management workflows in enterprises. The company specializes in IT service management, IT operations management and IT business management.

Founded in 2004, ServiceNow offers an intelligent, cloud-based platform and tools for automating, managing and optimizing many enterprise processes, including the following:

IT service management (ITSM).
Customer service management.
IT operations management (ITOM).
HR service delivery.
Strategic portfolio management.
IT asset management (ITAM).
Security operations.
Field service management.
Application portfolio management.
Governance, risk and compliance (GRC).
The ServiceNow platform is called Now, and all of ServiceNow's products are built into it. The platform provides a singular technology stack for multiple enterprise departments, workflows and processes. The platform sits on top of existing enterprise data and systems to help minimize digital sprawl and facilitate digital transformation. In addition, ServiceNow offers interfaces and low-code tools to orchestrate and automate tasks and processes to improve efficiency, lower risk and reduce costs.

Benefits of the Now platform
The ServiceNow Now platform automates manual tasks; provides automated, intuitive and unified experiences across the organization; and enables end-to-end digital transformation. The products support the creation of digital workflows that help to simplify work, enhance productivity and accelerate business innovation.

The platform's native intelligence and real-time analytics enable businesses to create experiences powered by artificial intelligence (AI) and improve decision-making. They can also help businesses predict issues, anticipate trends and prioritize resources. In addition to one single platform, ServiceNow offers a unified architecture and a unified data model that help to bring consistency across business processes and ensure all implemented products work together.

ServiceNow simplifies building no-code automated workflows. These workflows help to improve productivity and efficiency in many areas of enterprise operations. In addition, routing and prioritization tools as well as real-time insights help teams resolve issues quickly.

All ServiceNow tools and the Now platform include automated security controls, certified integrations and multilayer encryption to ensure the security of enterprise processes and data. ServiceNow's automations also ensure uninterrupted regulatory compliance.

ServiceNow offerings and industries
ServiceNow also offers services that help organizations do the following:

Streamline digital operations.
Improve customer and employee experiences.
Strengthen cybersecurity.
Improve enterprise risk management and resilience.
Implement hyperautomation.
Automate supply chain management.
Automate finance management.
Many of these offerings can be customized to match the needs of organizations in specific industries, such as the following:

Financial services.
Energy and utilities.
Manufacturing.
Retail.
Telecom.
Media.
Technology.
Education.
Government.
Nonprofits.