ITOM Implementation
Services
Implementation Strategy and Design
Event Management Consultation
ServiceNow Discovery Setup
Cloud Orchestration and integrations
Service Mapping Implementation On-prem and Cloud
CMDB Health and Data Certification
Implementation Consulting
ServiceNow ITOM includes 3 major applications:
ITOM Visibility
Provides visibility into an organization's IT environment, including on-premises and cloud-based systems. ITOM Visibility can help users predict issues and automate resolutions. Basically it refers to building your CMDB (Configuration management Database) and its relationships.
ITOM Health
A product that includes applications such as Event Management, Health Log Analytics, and Service Reliability management.
Predictive intelligence is also a tool to achieve IT health.
Cloud orchestration
The automated management of computer systems, applications, and services. Orchestration is different from automation, which is the automation of a single task.
IT Operations Management (ITOM): The term "IT Operations Management" refers to all procedures associated with establishing, designing, configuring, implementing, & preserving the infrastructure that enables management services in a company. To put it differently, ITOM relates to how your firm manages its IT environment.
IT Operations Management is responsible for keeping your IT working, such as network security, setup, & tracking, in addition to devices, applications, & staff. ITOM typically employs a range of tools to handle each of these actions independently.
ServiceNow ITOM is a comprehensive solution to modern tech hurdles such as factors contributing to IT procedures, quickly trying to resolve service interruptions, and trying to simplify cloud complexities by continuing to increase stakeholder control and visibility over an organization's information systems, investments, projects, and workforce.
Best Practices in ITOM:
1. Integrating Leadership with Objectives:
ITOM's success requires a significant continuing resource commitment. Executive purchase and support can make continuing to pursue that dedication easier. Furthermore, executive assistance might assist navigate cultural changes & reduce or overcome whatever opposition emerges.
2. Understanding Your Existing Operation Management Procedures:
You should recognize what these procedures are, how they connect to your IT environment and company objectives, and how you can efficiently coordinate and monitor them. You necessitate trustworthy solutions for exploring & mapping your IT landscape, in addition to a deep knowledge of IT operational processes. If your business does not yet own any of these, your ITOM goals may actually validate the purchase of any of them.
Depending on the size & complexity of your IT landscape, the purpose of current processes, and the management resources at your discretion, your findings may start with a manual review of your environment & procedures.
3. Identify and Prioritize Goals:
A project plan is essential for the success of every IT project. It is advantageous to give yourself direction and a step-by-step action plan to accomplish your intended goals. These goals could include finding new software or services, in addition to reducing operating costs in the sense of IT operations.
4. Identify and Prioritize Goals:
It is advantageous to offer yourself a path and a step-by-step plan of action to achieve your desired goals. These goals could include finding new software or services, in addition to lowering operational costs in the context of IT operations.
4. Align Business Objectives:
Ensure that your ITOM plan aligns with your firm's IT goals and digital transformation proposals. Furthermore, make sure that all stakeholder's and vital influencers' contribution is integrated into your ITOM proposals.
5. Conduct a Data Audit:
The best information available should be the foundation for organizational IT process decisions. Before heading too far and down any particular ITOM aspects of the work, ensure that your existing information is accurate, accomplished, coherent, up-to-date, and capable of interacting with your selected ITOM solution.
7. Automate:
Create a list of all routine and frequent IT management tasks that can be automatable. After which, based on company initiatives, use guidelines to automate those tasks. Automation ensures that the work is completed consistently. Furthermore, it eliminates human errors & allows skilled employees to work on more challenging and difficult tasks.
8. Incorporating IT Solutions:
Integrate ITOM with the other IT management tasks, primarily but not exclusively ITSM and ITAM. If your business is not using configuration management, a database (CMDB) to centralize its IT management data, investing in ITOM and IT management integration efforts may be validated.
