Our specialty is providing ServiceNow Security Operations end-to-end implementation services, which help businesses expedite threat detection, response, and resolution.

Security Incident Response (SIR)

Minimize response time and reduce impact from security breaches.

Automate security incident creation from SIEM alerts (e.g., QRadar, Splunk, ArcSight)

Enrich incidents with threat intelligence and CMDB context

Use dynamic playbooks and response workflows

Integrate with email, chat, and orchestration tools for automated response

Vulnerability Response (VR)

Prioritize and remediate vulnerabilities based on real risk.

Ingest vulnerabilities from scanners (e.g., Qualys, Rapid7, Tenable)

Correlate findings with CMDB for accurate business impact analysis

Automate patching tasks via integrations with ITSM and orchestration tools

Track remediation progress across systems

Integration Services

Extend SecOps through seamless integration with your existing tools.

• SIEMs: QRadar, Splunk, ArcSight
• Vulnerability Scanners: Qualys, Tenable, Rapid7
• Threat Intel Platforms: MISP, Anomali, Recorded Future
• Orchestration tools: Palo Alto Cortex XSOAR, Microsoft Defender, CrowdStrike, and more
• Email, Slack, MS Teams for SOC communication
• Data Loss Prevention (DLP) Tools: Symantec DLP, Proofpoint, Microsoft DLP

Threat Intelligence

Leverage actionable insights to protect your environment proactively.

Integrate threat feeds (e.g., Anomali, MISP, Recorded Future)

Correlate IOCs with incidents and vulnerabilities

Centralized threat intelligence repository

Enable automated enrichment and indicator matching

Integration Services

Extend SecOps through seamless integration with your existing tools.

SIEMs: QRadar, Splunk, ArcSight

Vulnerability Scanners: Qualys, Tenable, Rapid7

Threat Intel Platforms: MISP, Anomali, Recorded Future

Orchestration tools: Palo Alto Cortex XSOAR, Microsoft Defender, CrowdStrike, and more

Email, Slack, MS Teams for SOC communication

Establish clear goals for what the organization wants to achieve with SecOps (e.g., reduce response time, automate triage, integrate vulnerability data). Scope the implementation module-by-module (e.g., start with SIR before VR).

Involve key stakeholders from:

Security Operations Center (SOC)

IT Operations

Risk & Compliance

Vulnerability Management

Ensure SecOps processes align with business impact and ITSM practices (especially Change and Incident Management).

A well-maintained CMDB is critical for:

Contextualizing incidents and vulnerabilities

Accurate risk scoring and prioritization

Automating assignments based on CI ownership

Use Discovery and Service Mapping for completeness and accuracy.

As a part of automation be ready to unterate your security tools with Servicenow. Its a key elements for rapid response to security incidents. Integrations like:

SIEMs (Splunk, QRadar)

Vulnerability scanners (Qualys, Tenable)

Threat intel platforms (MISP, Anomali)

Endpoint Detection & Response (EDR) tools

Ensure log enrichment and IOC correlation is configured properly.

Auto-assign incidents

Enrich alerts with threat intelligence

Trigger containment or isolation actions (e.g., block IP, disable account)

Start simple and grow automation maturity incrementally.

Leverage CMDB + Business Services + Threat Intel + Vulnerability Severity to:

Focus on what matters most to the business

Reduce alert fatigue

Streamline patch management

Enable business-critical tagging in CMDB.

Design use cases such as:

Malware containment

Privilege abuse

Unauthorized access

High-severity vulnerabilities

Test each scenario end-to-end to validate integrations, SLAs, notifications, and escalations.

Track KPIs such as:

Mean Time to Detect (MTTD)

Mean Time to Respond (MTTR)

Number of automated vs. manual responses

Vulnerability SLA compliance

Use dashboards to monitor and improve over time